Privacy Policy

Privacy Policy, BTLR (“we”, “our”, “us”) operates a lifestyle personalisation and guest experience platform that enables users to create, store, and share preferences to enhance services across hospitality, travel, and related experiences (the “Service”).

We are committed to protecting your privacy and handling your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR), and in line with Apple App Store Review Guidelines. We collect information you provide directly to us, including your name, contact details (such as email and phone number), account credentials, personal preferences (such as lifestyle, hospitality, travel, dietary, and experience preferences), and any other information you choose to share through the platform. We may also collect information automatically when you use the Service, including device information (such as device type, operating system, and app version), IP address, general location data derived from your IP, usage data (such as interactions within the app, preferences accessed, and features used), and log data (such as access times and activity records).

Where integrations are used, we may receive information from third-party services that you connect to BTLR, in accordance with your permissions. We use your information to provide, operate, and improve the Service; to personalise your experience and enable businesses (such as hotels, concierge services, or partners) to better serve your preferences when you choose to share them; to communicate with you regarding your account, updates, or support requests; to maintain security, prevent fraud, and ensure the integrity of the platform; and to comply with legal obligations. We do not sell your personal data. We may share your information with service providers who support our infrastructure and operations (such as cloud hosting, analytics, and customer support providers), strictly for the purpose of delivering the Service. We may also share your information with third parties when you explicitly choose to share your preferences or profile with a business or service provider through BTLR. In such cases, you control what is shared and with whom. We may disclose information if required by law, regulation, legal process, or to protect our rights, users, or the public. In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We retain your data only for as long as necessary to provide the Service, fulfil the purposes described in this policy, and comply with legal obligations. You may request deletion of your data at any time, and we will take reasonable steps to delete or anonymise it, unless retention is required by law. Depending on your location, you may have rights including the right to access your personal data, correct inaccurate information, request deletion, restrict or object to processing, and request data portability. You can exercise these rights by contacting us at the email below. We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest where applicable, access controls, and secure infrastructure. However, no system can be guaranteed to be completely secure. Your data may be processed in countries outside your country of residence; where this occurs, we ensure appropriate safeguards are in place, such as contractual protections in line with applicable data protection laws. The Service is not intended for children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it.

BTLR may include integrations or links to third-party services, and we are not responsible for the privacy practices of those services. We may update this Privacy Policy from time to time, and where changes are material, we will notify you through the app or other appropriate means. If you have any questions about this Privacy Policy or how your data is handled, you can contact us at info@btlr.vip or via our website www.btlr.vip.